[P12] Printer Out of Ink or Blank Printouts

[P12] Printer Out of Ink or Blank Printouts

Blank Printing Results

1. Check the Print Head
   Open the printer cover, remove the paper roll, and check if the print head is jammed by labels or foreign objects.


2. Check Battery Power
   Try using a fresh set of alkaline batteries. If the voltage is insufficient(Recommended power for printing is higher than 25%), the printing results will be affected. 
    

 If your P12 printer has a Type-C port, you can remove the batteries and connect it using a 5V-2A plug or cable.


3. Use Different Tapes
   Try printing with other types of tapes.

4. Perform a Self-Test Print
   Turn on the printer and quickly double-click the power button to see if you can print a self-test page.  If the self-test page prints normally, it may be that the data transmission between the printer and the mobile phone is not good, you can try to print from another mobile phone. 


Unclear Printing Results

1. Do not use the plug-in and dry battery simultaneously, as this can cause voltage instability and affect printing quality.  If the dry battery is out of power, the printing effect will also be poor.

2. If your P12 printer is low on power, the printing effect may be poor.  Recommended power for printing is higher than 25%.


3. If your P12 has a Type-C interface, unplug all dry batteries and use a 5V-2A charging head to connect it (the P12 is not a rechargeable model and can only be used while plugged in).

4. Wipe the print head with an alcohol cotton swab. If there is any foreign matter on the print head, the print will not be clear.
Operational Video: 

If the Problem Still Persists

If the issue remains unresolved, please provide the following information for further analysis:
1. Your phone model and system version.
2. Version of the Print Master APP.
3. The printer's serial number (starting with Q). You can print a test page by quickly double-clicking the power button after turning on the printer.
4. Order number and purchase date.
5. If possible, please record a video of the connection issue while using the app.
We will forward this information to our technical team for analysis to help you resolve the issue as soon as possible.

Thank you for your understanding and support! If you have any other questions, please feel free to contact us.

    • Related Articles

    • [D30] How to avoid blank printouts

      Blank printouts are usually caused by the following reasons: The print head is covered, The paper is loaded backwards, The paper's gone bad. 1. Be sure load the paper in the true direction Since only one side of the thermal paper can be printed, ...

    • [M110] How to avoid blank printouts

      Blank printouts are usually caused by the following reasons: The print head is covered, The paper is loaded backwards, The paper's gone bad. 1. Be sure load the paper in the right direction Check whether the print paper is installed correctly, the ...

    • Home Printer and Bussiness Printer Connection Guide

      HOME PRINTER: D30, P12 PRO, P12, M960, D50, Q30S, Q30, P3200, M950, E975, LM1600, LT12 BUSINESS PRINTER: M110, M120, M200, M221, M220 Overview of applicable printers HOME PRINTER The models of Home Printer that are compatible with the Print Master ...

    • [M110] Paper not detected in printer

      Paper not detected usually caused by the following reasons: Paper not extended, abnormal sensor data 1.Before printing, the paper needs to be extended so that it is correctly pressed down by the rollers. 2. If the paper is installed correctly and "No ...

    • How to find the printer's serical number (SN)?

      There are three ways to access the SN of the printer: Connecting to "PrintMaster" App/Printing a self-test page/Scanning the QR code on the printer/Checking the printer body (some models) Option 1: Using PrintMaster 1. Connect Your Printer: Make sure ...