[M110/M220 Series] How to Charge Your Printer Correctly

[M110/M220 Series] How to Charge Your Printer Correctly

1. Make sure the socket is powered normally

Please ensure the wall plug has electricity by plugging another device into the same plug.

2. Use the official charging cable included

Because of the variety of cable protocols, using official cables is the best way to ensure proper communication.

3. Confirm the plug specifications are correct

Please confirm that the rated output voltage of the charger is 5V-2A. And check the printer whether it can be turned on after half an hour of charging. 



4. Poke the reset hole

Please try using a paper clip or a pinhole-like tool to poke the round hole next to the charging port while charging.
AlertNotes
(In the power-on state, the printer will shut down after the reset is successful. Please turn on the printer again and charge the printer for about  half an hour to check whether it is normal.)

5. If after trying the above steps, your problem is still not resolved.

(1)Please record a video to show us the problem :  switch on the printer and tap the power button, then switch to the Test Print option to print the self-test page.

(2)Please send the video to us (the video will be used as an important after-sales proof)

(3)Please provide your order number and time of purchase.

(4)After we confirm your information, we will provide you with a better solution.


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