[P12]Troubleshooting Bluetooth Connection

[P12]Troubleshooting Bluetooth Connection

Common Issues

· Downloaded the wrong app
· The printer cannot connect to App
· The printer cannot connect to the phone
· The printer is in the phone's Bluetooth system but cannot be used

Connection Steps

Alert Do not search for the printer in the phone's Bluetooth function, P12 needs to be connected through the Print Master APP
1. Download the Print Master APP from Google Play or the Apple Store.
2. Turn on the Bluetooth function of your phone, power on the printer, and open the Print Master APP.
3. Click the upper right corner of the app to auto-search Bluetooth, wait for the printer to appear, and then click to connect.

Download Link:

If the printer is still not searched for in the software:

1. Please unpair the printer in your phone's Bluetooth list,  then try restarting the printer and reconnecting in the app.




2. Make sure all permissions were granted when installing the app, or manually enable them in your phone's "Settings".  
3. Try downloading  Print Master  on another phone to see if you can successfully connect to the printer.

 If the Problem Still Persists

If the issue remains unresolved, please provide the following information for further analysis:
1. Your phone model and system version.
2. Version of the Print Master APP.
3. The printer's serial number (starting with Q). You can print a test page by quickly double-clicking the power button after turning on the printer.
4. Order number and purchase date.
5. If possible, please record a video of the connection issue while using the app.
We will forward this information to our technical team for analysis to help you resolve the issue as soon as possible.

Thank you for your understanding and support! If you have any other questions, please feel free to contact us.

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