Print offset are usually caused by the following reasons:
Wrong paper size filled, wrong type of label selected, paper roll not loaded correctly, Use Unofficial labels
1. Verify that the label is official and installed correctly.
Labels are placed to the right and stick out horizontally
2. Confirm that the set label size and template are correct
You can read the instructions on the box or measure with a ruler to get the dimensions of the label.
3. If the label template is selected correctly, and the print is still offset, try to reset sensor data
Please refer to this link for more information on how to do this:
4. If after trying the above steps, your problem is still not resolved.
(1)Please record a video to show us the problem: switch on the printer and tap the power button, then switch to the Test Print option to print the self-test page.
(2)Please send the video to us (the video will be used as an important after-sales proof)
(3)Please provide your order number and time of purchase.
(4)After we confirm your information, we will provide you with a better solution.